Closing Date: 23rd October 2024
Vidu are working on a super exciting assignment in the search for an Air Freight Export Manager on behalf of one of the words most recognised Forwarders.
Our client has engaged with Vidu VIP to carry out the initial search process.
Vidu’s team of dedicated consultant will be your first point of contact when applying for this role.
Role:
Our clients London Airfreight export business handles in the range of 5000 shipments a month for a huge range of customers from all business sectors.
Due to continued success they are now looking for an experienced Export Manager to lead a dynamic team that undertakes a range of activities for their London Airfreight export department.
Responsibilities:
Continuously grow customer service excellence and productivity effectiveness through development and process review.
Engage and grow all people in area of responsibility through the implementation of Active Leadership.
Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to their customers.
Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
Manage implementation of all new key accounts to ensure successful for customer and company.
Lead/participate in presentations to existing and potential customers.
Participate where appropriate in relevant Industry Forums promoting our clients services.
Manage Customs Compliance procedures and documentation.
Maximise Gross Profit through Service Selection.
Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
Maintain DfT compliance.
Manage Key Performance Indicators (Logis Milestones and GCCS)
Contribute to the First Choice continuous improvement program.
Manage Weekly Team briefing sessions.
Complete and Manage all statutory and mandatory training.
Previous leadership experience within the Freight Forwarding Industry.
Experience of HMRC procedures.
Commercial awareness.
Clear and concise communication skills (written and spoken)
Process Management.
Ability to lead a culture of continuous improvement.
Inter-personal skills – Influencing, communication, relationship management, cultural awareness and ability to work across teams.
