Closing Date: 2nd February 2023
Vidu are working on a super exciting assignment in the search for an Import Seafreight Supervisor to be based in Manchester, on behalf of a rapidly growing, extremely innovative logistics business.
There is an attractive salary and package on offer with this role and excellent opportunities for career progression and development.
Our client has engaged with Vidu VIP to carry out the initial search.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Scope of the role:
Reporting directly into the Operations Manager, you will be responsible for ensuring the smooth running of the Seafreight Imports operations team, supporting the team and delivering service excellence to assigned clients.
Key Responsibilities:
Operations Management:
Ensure service excellence standards are met and exceeded for all clients assigned to the role.
Work seamlessly to support the work of the CSM team, ensuring all SOP’s are adhered to.
Identify and deliver operational efficiencies and productivity gains in conjunction with the IT team for both short and long-term goals.
Drive efficiency throughout the team, using and proposing digital solutions and partner with an outsource company to enhance the operation.
Achieve job profitability targets as specified in the budget, deploying better buying and achieving revenue opportunities.
Ensure that all invoicing, profits, WIP’s and accruals are complete in line with company policy.
Implement all new business, providing the client with a great experience.
Contribute to budgeting, reporting, planning and auditing as requested by the Operations Manager.
Achieve monthly operational KPI’s as specified.
Identify, address and resolve problems and highlight any opportunities to the Operations Manager.
Develop positive partnerships with clients, agents and suppliers.
People Management
:
Develop and mentor people to help them support their career aspirations.
Provide full management and support to the teams, ensuring our people are happy and well motivated.
Promote a company culture that encourages top performance and high morale.
Ensure comprehensive cover for all absence within the team and when required, personally provide cover.
Compliance
:
Deliver full compliance to the company credit policy throughout the team in conjunction with the Finance team.
At all times represent and act in the best interest of the company, the shareholders and the employees.
Complete other duties within the scope, spirit and purpose of the job, as requested.
Work in accordance with our clients company values to maintain a positive environment with all teams across all departments.
Communication:
Attend weekly check-in meeting with the Operations Manager.
Regular communication with all team members.
Meetings with clients, partners and suppliers as required.
Report on monthly KPI’s.
Have a comprehensive understanding of client and operational requirements to ensure service excellence standards are met and exceeded.
Have successfully managed an Import Seafreight team, developing people’s knowledge and career aspirations or keen to take the next step to management with the right support in place.
Have a proven track record implementing efficient working practices.
Experience with Cargowise is desirable.
The ability to manage, inspire and motivate the team with energy.
Excellent people skills.
Good attention to detail.
Competency in delivering operational excellence.
Experience of KPI reporting on required operational standards.
