Closing Date: 22nd December 2024
Vidu are working on a super exciting assignment in the search for a Supply Chain Coordinator to be based out of Workington on behalf of a Globally renowned logistics business.
The role is based at our clients customers premise (Iggesund, Workington) in their Intra European Road Freight team.
Our client has engaged with Vidu VIP to carry out the initial search.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Company Overview:
Our client provides logistics services from origins to destinations through a tactical solution based on the following activities:
Account Management and control towers in Europe and Asia / Purchase Order Management / Vendor Management / Origin consolidation in Asia (CFS) / European customs clearance processing / Port to DC movements (truck, rail, barge) / Supply chain visibility at order, product, shipment and SKU levels via tracking system interfaced with customer’s system.
Key Activities:
First point contact for all operational issues and customer queries.
On time and accurate bookings of collections through freight forwarders using the correct mode of shipment in line with the customer requirements.
Monitoring collections and deliveries reporting direct to customer onsite any non-conformances.
Work in line with the SOP to ensure service levels to the customer are upheld.
Maintain and develop close working relationships with the freight service providers.
Resolve issues, analysis and recurrence prevention.
Provide accurate detail to customer and service providers via exceptions, system updates and emails and dealing with queries in a timely manner.
Job Purpose:
Duties will include the following key activities:
Manage and execute the daily transport activity.
Planning jobs to a high service level ensuring any issues are discussed with customer directly.
Completion of daily tasks in accordance with the SOP.
Timely response and resolution to customer, origins, destinations, our client, and internal queries.
In line with the Supply Chain Manager and Planning Manager, support implementation of continuous improvement methodologies to add value to customer account.
Escalate when required to the Planning Manager possible service level failures.
Ensure Planning Manager is made aware of any issues which impact the customer.
Cross train with other Supply Chain Coordinators to be able to provide support to each other during peak periods and periods of absence.
Ensuring all bookings are issued in line with cut off times, daily receipts completed, manifests completed daily and work load is issued to the Global Service Centre to ensure the smooth flow of the operations.
Problem Solving – Ability to identify issues for escalation and suggest corrective action.
Support Change – Ability to support change and suggest ways of development.
Customer focussed – Confident in working with customers on a daily basis.
Team Working – Ensure coherent process and structure is adhered to, whilst demonstrating the relevant initiative and drive to be able to work independently.
Process driven – Capable of following a process thoroughly and identifying ways of improvement.
Freight Forwarding Experience (Road) (Preferred)
Excel – Good level of knowledge is preferred.
Good customer service skills.
Strong organisational skills & excellent ability to prioritise workload.
Excellent attention to detail and ability to investigate issues until resolved.
Other Information:
Occasional requirement to work UK National Holidays to ensure continuation of service to customer.
