Closing Date: 25th October 2024
Vidu are working on a super exciting assignment in the search for a solution driven Key Account Manager to based out of Leeds on behalf of a rapidly growing express logistics business. It’s imperative you are comfortable with travel as your customer portfolio will also cover Newcastle, Rotherham and Grimsby.
Our client has engaged with Vidu VIP to carry out the initial search.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Scope of the role:
To ensure that your Depots/Region achieve profit targets by:
Building close and effective working relationships with a network of contacts within your customer base.
Ensure revenue and profit opportunities are maximised.
Sell in rate increases as and when necessary.
Positively influence perception via structured and planned visits
Develop a strong working relationship with depot based teams.
Main Responsibilities:
Create and share a sustainable network of contacts and key individuals within the existing customer base.
Achieve and exceed productivity targets in line with our clients company policies.
Work closely with your Line Manager to develop action plans in line with strategic objectives for existing customers.
Provide a key role in the implementation of new customers.
Manage customer relationships by demonstrating value through regular service performance reports.
Manage customer trade against profile.
Demonstrate strong knowledge of the Parcels Industry and all our clients products.
Take ownership of any rate increases.
Submit accurate and timely activity reports.
Attend weekly depot management meetings.
Measures:
Achievement of profit budgets within your depots/region.
Profit growth within your customer base.
Retention and growth of all customers within your customer base.
Achievement of Rate Increase Targets.
Support Credit Control when required to minimise Debtor Days.
Minimum of 14 customer visits per week following a detailed journey plan.
Extensive experience within the logistics industry or a service based business and au fait dealing with Commercial Entities.
Ability to converse at all levels.
Detailed understanding of how to create value within relationships.
An understanding of the sales process.
Excellent presentation and communication skills.
Problem solving abilities; able to facilitate discussions.
Able to travel within the Region and able to work with the minimum of supervision.
Microsoft skills i.e. Excel, Word, Email, Access and PowerPoint.
Confident with an ability to empathise with customers at all levels.
The ability to work both autonomously and well as part of a team.
Consistent drive, energy and a positive can do attitude.
Flexible and dynamic work ethic.
