Closing Date: 24th July 2025
Vidu are working on super exciting assignment in the search for an English and French speaking Country Manager, on behalf of a rapidly growing, extremely technology focused eCommerce distribution business.
If you are an experienced Key Account Manager or Customer Service Professional, ready to step your career up a gear, this role will be right up your street!
£60,000 – £65,000 basic salary (dependent on experience) plus car allowance, KPI related bonus, industry leading benefits package and excellent opportunities for career development and progression.
Our client has engaged with Vidu VIP to commence the initial search.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Your Mission:
As the Country / Regional Manager you will oversee the delivery operations for our clients customers stores. You will be a key leader responsible for ensuring the successful and efficient delivery of logistics services.
Your strategic acumen and operational expertise will contribute to the growth and success of our clients operations in the assigned country.
Key Responsibilities:
Provide strategic leadership for the delivery operations, overseeing day-to-day activities to ensure timely and accurate deliveries to
collaborate with internal teams to develop and implement operational plans aligned with business objectives.
Lead and inspire a high-performing team, fostering a culture of excellence, collaboration and continuous improvement.
Ensure effective communication and coordination within the team to meet delivery targets.
Cultivate and maintain strong relationships, understanding specific logistics requirements and ensuring client satisfaction.
Act as the primary point of contact for the customers, addressing any concerns and proactively identifying opportunities for improvement.
Implement best practices to enhance overall operational efficiency and effectiveness.
Continuously evaluate and optimize delivery processes to meet or exceed service level agreements (SLAs)
Establish and monitor key performance indicators (KPIs) to measure the success of delivery operations.
Regularly analyse and report on the performance of the delivery team, providing insights and recommendations for improvement.
Collaborate with logistics service providers and suppliers to ensure seamless coordination and integration of delivery services.
Negotiate contracts and agreements to optimise cost-effectiveness and service quality.
Ensure compliance with local regulations and industry standards.
Oversee regulatory matters related to delivery operations, implementing necessary measures to maintain compliance.
Address and resolve any delivery-related issues promptly, collaborating with relevant stakeholders to implement effective solutions.
Implement proactive measures to prevent recurring issues.
Travel will be required in and around Nominated countries.
4+ years experience in a demanding key account management or customer experience position.
Fluent in English and French.
Ideally someone who has been working within Retail/ FMCG / last mile carrier.
You can think both strategically and tactically. You have strong intellect, a broad perspective, and the confidence to engage with senior leaders across multiple disciplines.
Strong in negotiation and excellent interpersonal skills.
Growth-oriented, and experience from turn arounds.
Proven track record of delivering results.
Structured problem solver, strong analytical and communication skills with an emphasis on clear, concise communication.
Ability to create strong relationship internally and externally cross-functional partners and experience delivering result in a matrix environment.
What you’ll get in Return:
In return, you can expect to be given considerable responsibility for implementation and work closely with a small leadership team where your efforts and success will be noticed.
Our client offer competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%).
They also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via their social committee, Employee of the month awards (a £500 bonus if you win!) plus much more!
