Closing Date: 30th August 2025
Vidu is working on a super exciting assignment in the search for a strategic and results driven Account Director, to lead and manage a high-profile customer relationship and drive business growth, on behalf of a rapidly growing, technology focused, eCommerce distribution business based in the South East of England.
You will play a key role in the nurturing and development of a Tier 1 customer account, with regular travel to the US, and be part of a growing global team that provides best in class solutions to their clients.
£70,000-£80,000 basic salary (dependent on experience) plus car allowance, KPI related bonus, industry leading benefits package and excellent opportunities for career development and progression.
Our client has engaged with Vidu VIP to carry out the initial search process.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Your Mission:
Reporting directly into the Managing Director of Ecommerce, you will be responsible for delivering strategic leadership, driving performance and ensuring alignment between our client’s growth and retention expectations, and your customer’s goals.
You will be the key liaison between the customer, internal stakeholders and internal teams, ensuring outstanding delivery of services, and maintaining a profitable, long-term partnership.
This is a pivotal role to the business. It’s imperative you thrive in an autonomous role and environment, are solution focused and an out of the box thinker, who is always looking for new ways to create value to your account portfolio, the business and your team.
Key Responsibilities:
You will be responsible for the strategic lead of client relationships and driving the success and delivery of creative solutions. Developing and executing strategic account plans that drive client growth and revenue.
Monitoring account performance, budgets and timelines and reporting regularly on KPI’s.
Managing contract negotiations, renewals, and scope changes, in addition to managing timelines, budgets and resources to ensure seamless execution.
Leading by example and leading strategic proposals.
Cultivating a continuous improvement culture, identifying opportunities to add value through innovation and technology.
Identifying growth opportunities within the account, including new services or products.
Representing our client with a high level of integrity and knowledge.
Working closely with key stakeholders across the business to identify and implement sales strategies and products, always ensuring customer satisfaction.
Previous experience as a Senior KAM or Account Director within the Retail/Logistics sector.
A minimum of 5 years as a sales professional with a proven track record of Account Management and growth.
Proven experience managing fast paced, high-volume and high-value accounts.
Ability to detect and understand trends in your customers business and in the industry.
Thorough understanding of how sales work in a multinational global business environment.
A proven track record of up-sell, value-add and retention of multi million account portfolios.
Proven strength in strategy, budgeting and execution.
Outstanding communication (verbal and written) and negotiation skills.
Passionate about delivery and someone who thrives on managing large complex accounts.
Very strategic and solution focused with strong commercial and financial acumen.
Fluent in English.
Must be able to travel globally.
