Closing Date: 10th October 2025
Vidu are working on a super exciting assignment in the search for an Airfreight Sales Support Administrator, on behalf of rapidly growing, extremely technology focused logistics business.
£25,000 – £30,000 basic salary (dependent on experience) plus industry leading package and excellent opportunities for career development and progression.
This role is 4 days a week in their Heathrow office and 1 day a week working from home.
Our client has engaged with Vidu VIP to commence the initial search.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Your Mission:
Your role will involve assisting the sales team by providing quotes, managing customers freight quote inquiries via the BDM’s, coordinating with operations, and supporting administrative tasks to help secure and manage client business for shipments via air, sea. You will also be responsible for processing customer requests, maintaining CRM records, liaising with overseas partners, and ensuring smooth communication between clients and internal teams to deliver seamless shipping solutions.
Key Responsibilities:
Serve as a point of contact for BDM’s new and existing customers, answering questions via email, phone, and live chat.
Process and prepare Air freight quotes for the sales team and clients, ensuring competitive and accurate pricing.
Handle administrative duties such as data entry, CRM management, and maintaining a shared mailbox.
Work closely with sales executives and operational teams to ensure clients’ needs are met and commitments are fulfilled.
Liaise with overseas freight forwarding partners and internal departments to develop and execute tailored shipping solutions.
Research and provide market data, monitor shipment tracking, and stay updated on customs requirements and international trade regulations.
Basic understanding of air freight forwarding processes.
A strong ability to provide excellent customer service and build internal and external relationships.
Clear and effective communication skills for interacting with customers, internal teams, and external partners.
Strong organisational skills to manage multiple tasks, quotes, and follow -ups efficiently.
Experience with customer relationship management (CRM) systems is often a requirement.
The ability to resolve issues and coordinate with different departments to find effective solutions for clients.
What you’ll get in Return:
Our client offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%).
They also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on them!), Company social events via their social committee, Employee of the month awards (a £500 bonus if you win!) plus much more!
