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£50,000 - £60,000

Client Operations Manager – Berlin – Hybrid

Closing Date: 21st July 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for a Client Operations Manager on behalf of a rapidly growing, extremely innovative logistics business.

If you are operationally focused with upwards of 3 years experience in air and road transport, with a proven track record driving excellence and
challenging the norm, and you are ready to step your career up a gear in a company where your voice will be heard and opportunities for career development and progression are unlimited based on the value you add, this role will be right up your street.

Our client has engaged with Vidu VIP to commence the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

Your Mission:

Reporting directly to the Head of EU Air Network, your mission will be to drive excellence across the BER- client base; ensuring the client solution delivers exceptional results whilst maximising margin and identifying opportunities for continuous improvement.

Key Responsibilities:

Accountability KPI’s:
Management of various operational flows.
Client fulfilment centre into outbound airport.
Overpacking at partner site.
Outbound airport into destination airport.
Return flows from airport into client fulfilment centre – On time performance.
Client gross margin.
Client NPS.
Supplier NPS.
Customer retention.

Supplier Performance:
Monitor and manage team/network performance based on quantitative KPIs.

Identify and implement commercial operational improvement measures.

Business Development:
Support the sales and solutions team in their growth and implementation plans.
New business.

Competencies:

Key Competency Required:
Operational experience – experience at relevant level with the ability to invoke change and best practice.

Communication – excellent communication skills adopting an appropriate approach for the target audience. With an engaging style you will be able to manage people supportively while driving a high level of performance.

Continuous improvement mindset – challenges the norm to ensure operational excellence and commercial return. Highly tolerant of change and solutions focused.

Our client are proud to have a set of values that guide them in all that they do. They bring their “whatever it takes and more” philosophy to life so that every one of their team can understand and describe what it means to be a valued member of the business.

Our clients behaviours are reflective of the following:

Collaboration – They believe in the power of trust and working together.
Commitment – They challenge the ordinary to exceed expectations.
Caring – Their colleagues, clients and communities really matter.

Skills and experience required

3+ yrs knowledge and experience in air and road transport industry.

Operational experience with the ability to invoke change and best practise.

Solid and relevant commercial understanding and experience within the service logistics sector.

Commercial acumen – focused on maximising commercial opportunity but with the ability to balance operational and strategic needs whilst delivering exceptional service.

Strong analytical skills which enables the development and delivery of clear action plans to rectify issues based on objective analysis.

Proven track record delivering high levels of external client satisfaction.

Excellent leadership skills, with the ability to communicate and influence at all levels of the organisation and work across areas to deliver projects and plans to conclusion.

Ability to balance multiple priorities.

German speaking with good command of the English language.