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Client Solutions Manager – Netherlands

Closing Date: 13th July 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for a Client Solutions Manager to based out of the Netherlands on behalf of a rapidly growing, technology focused, European service logistics specialist.

There is an extremely competitive salary, package and opportunities for career progression and development on offer with this role.

Our client has engaged with Vidu VIP to carry out the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

Scope of the role:

Reporting to the Head of Client Solutions you will be responsible for project managing Client Solutions including tender/bids on a (inter)national basis and monitoring the commercial activities of the business in order to optimise operational margin.

Through the identification of risk and opportunities you will work with stakeholders across the business to drive profitability and improve the sales cycle, this includes key performance reporting and the production of client rates as covered in the pricing policy.

Key Duties:

To manage the end to end Client Solution process, ensuring procedures are adhered to.

To ensure that each proposal is in line with the company’s strategic ambitions and is commercially robust – adhering to the pricing policy.

To support the Sales Team with analysis and modelling for client proposals, including service options and client pricing presentations in PPT.

To identify and minimise threats to the operating margin by highlighting issues to the relevant stakeholders and recording subsequent actions points and progress.

To source and coordinate content and input from operational stakeholders across the various areas of the business during the client solution design.

Where required, assemble a client solution team using the relevant knowledge and skill set in order to plan and prepare a winning bid/proposal.

Identify opportunities to maximise margins through the analysis of operational processes and financial information and communicating the findings to the relevant stakeholders.

Undertake post bid reviews for both wins and losses internally and externally.

Support the development of a credentials and tenders bank, identifying gaps and feeding in quality content to ensure our client can productise their offering.

Produce new and existing client rates in accordance with our clients Pricing Policy.

Define, improve and document standard operating procedures – examines business rules to make sure they stay relevant and makes recommendations for necessary changes.

Management Responsibilities:

No people management responsibility at the outset.

Skills and experience required

Strong experience in bid best practice and project managing bids – ideally in a logistics environment.

Fluent in French/Spanish and English.

Analytical and problem-solving skills, which require a practical, numbers-oriented mind.

Solid and relevant commercial understanding and experience.

Strong organisational skills and ability to prioritise and work.

Requires the ability to work under pressure and to challenging deadlines.

Highly tolerant of change; able to work in a growing and evolving organisation.

Professional, approachable, helpful attitude.

Excellent attention to detail & high levels of accuracy.

Able to maintain excellent working relationships at all levels within the organisation.

Ability to work on own or as part of a team.

Confident communication and negotiation with Financial and Non-Financial Stakeholders.

Advanced knowledge of Microsoft Applications, specifically Excel.