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£20,000 - £30,000

Customer Service Executive – Heathrow

Closing Date: 25th July 2024

Vidu Group

About this position

Vidu are running an exciting search for a Customer Service Executive for a Freight Forwarding and Logistics Company with a Head Office based out of Heathrow.

Your role will be to support both the Sales Manager and Branch Manager when required to do so and process any air, sea or road shipments from start to finish. You will be tasked with promoting all the services that our client has to offer and provide an excellent level of customer service to existing and potential customers.

Our client has engaged with Vidu VIP to carry out the initial search process.

Vidu’s team of dedicated consultants will be your first point of contact when applying for this role.

The Job Role:

To ensure all telephone calls / e-mails are answered in a timely fashion

Make regular calls to potential customers to arrange sales visits for either the Sales Manager or Branch Manager and to also try to gain opportunities to quote

Arrange collections, bookings with carriers and negotiate the best possible buy rates

Prepare documentation, complete customs entries and set up job files

Ensure customers are given regular updates on the progress of their bookings and ensure they are invoiced promptly

Monitor stationary levels and ensure they are replenished when they are at a level that requires them to be

Skills and experience required

A sound knowledge of either Air or Ocean Freight and experience in a customer service role within the industry

Excellent telephone manner

An advanced knowledge of Microsoft office applications I.E Excel, Word, PowerPoint etc

Excellent attention to detail and a real pride in your work

Ability to work on your own initiative

A team player who is willing to learn and adapt to any given task

Excellent time management and the ability to work to tight deadlines

Good communication skills

Comfortable cold calling to increase the client base

A proven track record of providing a professional and excellent level of customer service

Educated to a minimum GCSE