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Delivery Solutions Executive – Essex

Closing Date: 24th July 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for a Delivery Solutions Executive on behalf of a rapidly growing eCommerce distribution business.

There is a competitive salary and package on offer with this role and excellent opportunities for career development and progression.

Our client has engaged with Vidu VIP to carry out the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

Scope of the role:

This is an exciting and challenging role for an individual experienced in the end-to-end carrier industry. It’s imperative you understand all about outbound delivery solutions, returns solutions and any industry related innovations. The main element of this role will be to monitor and manage our clients carriers and partners, to define new relationships and to continuously develop best in class delivery propositions and processes.

Main Duties and Responsibilities:

Manage relationships with the partners and carriers to ensure customer expectations exceeded.

Support in continuously delivering proposition enhancements and lead implementation in the UK, Europe, USA (and beyond as required)

Forecasting and carrier planning where needed.

Lead and drive day to day operations ensuring all service levels are achieved.

Support all new service implementations working with the Carrier Management team.

Look to achieve faster and wider choice of deliveries and returns for our customers.

Support the Carrier Management operational and IT road maps.

Work with the Internal teams to ensure optimized solutions exist.

Pro-active SLA and KPI monitoring and management.

Owning and conducting regular carrier reviews, managing performance alongside looking to identify opportunities.

Peak/holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our clients customers.

Skills and experience required

Experience of UK, Europe (and ideally beyond) carrier market.

Awareness of international carrier operations.

Understanding of international e-fulfilment propositions and processes.

Previous experience of and a preference of working with 3PL providers alongside Multiple Carriers.

Experience of presenting to Carrier Management team.

Commercially aware/astute.

Innovative and customer focused.

Ability to adapt to rapid change.

Ability to identify and implement process improvements.

Team Player.

Ability to communicate affectively at all levels.

Project Management skills (desirable)

Strong Excel and PowerPoint skills.