Closing Date: 22nd December 2024
Vidu are working on a super exciting assignment in the search for an Export Operator to be based in Manchester, on behalf of a rapidly growing, extremely innovative logistics business.
There is an attractive salary and package on offer with this role and excellent opportunities for career development and progression.
Our client has engaged with Vidu VIP to carry out the initial search.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Scope of the role:
Reporting directly into the Operations Manager, you will be responsible for providing service excellence and delivering all supply chain requirements to key clients.
Key Responsibilities:
Operational short sea bookings (start to finish) for key clients.
Ensure full Customs declarations and management of DDP requirements are delivered, including handling of VET certificates and dealing with clearance agent at destination.
Keep key clients up to date throughout – multiple updates throughout each day.
Monthly Invoices and back-up reports.
Complete other duties within the scope, spirit and purpose of the job, as requested.
Always represent and act in the best interest of the company, the shareholders and the employees.
Work in accordance with our clients company values to maintain a positive environment with all teams across all departments.
Have a comprehensive understanding and working knowledge of client and operational requirements to ensure service excellence standards are met and exceeded.
Knowledge of the European market.
Experience with Cargowise is desirable, although not essential.
Empathetic and attentive customer service skills.
Delivering positive service to the clients at all times.
Competency in delivering operational excellence.
Working knowledge of data analysis and performance/operation metrics.
KPI reporting on required operational standards.
Self motivated and work well in a team.
Clear communication skills with colleagues and clients.
Good time management and organisational skills.
Enjoy problem solving.
Willingness to learn.
