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£50,000 - £60,000

General Manager – South East London

Closing Date: 25th July 2024

Vidu Group

About this position

Vidu are working on a really exciting assignment in the search for a Commercially savvy General Manager on behalf of a rapidly growing express logistics business.

Our client has engaged with Vidu VIP to carry out the initial search process.

Our team of dedicated consultants will be your first point of contact when applying for this role.

Role Overview:

To lead and manage all aspects of the South East depot operation for our client, ensuring achievement of budgeted and/or targeted revenue, service, cost and quality performance, and supporting budgeted revenue are achieved.

Responsible and accountable for the effective management of all applicable resources for the location, including employed colleagues, third party subcontractors and owner drivers and premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered.

Drive and lead the change process to deliver a fully integrated depot operation in line with our clients plans and projects in this regard.

Main Responsibilities:

Lead, manage, develop and motivate the managers and colleagues manning the physical operations.

Maximise the service, cost and quality performance of the depot by continually exploring opportunities to align, combine or fully integrate the activities of employed and subcontract resources in the facility.

Ensure targets and KPI’s are achieved, and where possible exceeded, through effective control, monitoring and review.

Introduce and execute productivity improvement; promoting increased efficiencies and service and quality performance in the operation.

Communicate, implement and maintain company policy and procedures throughout the site.

Establish and deploy robust control mechanisms to facilitate all site spend in line with company procedure and agreed budgets.

Develop and manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.

Participate in cross functional teams to identify and deploy pipeline improvements to underpin overall Company business objectives.

Lead colleagues through change activity by deploying and implementing positive communication plans.

Improve site and colleague standards through development, training, communication, fair and consistent implementation of discipline procedures.

Create an environment of staff partnership through effective use of the Employee Partnership Representatives

Implement and maintain Health and Safety and Security Policies.

Ensure all colleagues understand all postal license and customer contractual security obligations.

Ensure all colleagues and contractors or owner drivers comply with the appropriate vetting criteria.

Fully deploy performance management by setting stretching but achievable objectives for the management team.


These are a moving output over which our client need flexible control and as such should be reviewed and set quarterly in line with performance appraisal.
Typically these will cover the performance achievement against the following areas :

P&L budget
process/productivity KPI’s
service/quality KPI’s
colleague turnover/absence/satisfaction – subcontracted resource performance
revenue/volume targets and budgets

Skills and experience required

Evident line management experience in a production/logistics/mail/ parcel services environment.

Experience managing budgets in excess of £4m.

Sound knowledge of performance management.

Proven track record of successful customer interface and supplier management.

Experience of managing a diverse workforce with particular emphasis on managing third party contractors.

IT Literate: Microsoft (Excel, Word, Email, Access, PowerPoint) or similar data base.

Strong leadership qualities.

Team Player, empathic communicator, well presented, results oriented with a positive outlook and a clear focus on quality and performance.

The ability to always maintains a calm and rational presence, even when in pressurised situations.

Comfortable and confident when dealing with other managers (both peers and superiors) and with subordinates.

A proven leader with the ability to challenge the ‘norm’ and be creative in your approach.

The ability and a track record of seeking improvements without having to be prompted.

Able to identify problems and design deployable solutions.

Understanding basic business finance.