Closing Date: 24th April 2025
Vidu are working on a super exciting assignment in the search for an Import Operator/Coordinator to be based out of Coggeshall, on behalf of a rapidly growing, privately owned logistics business.
£30,000 – £36,000 basic salary (dependent on experience) plus KPI related bonus, package. flexible hours, excellent opportunities for career development and progression – based on the value you add, not on the length of time you have been with the business.
Our client has engaged with Vidu VIP to carry out the initial search.
Our team of dedicated consultants will be your first point of contact when applying for this role.
Your Mission:
Manage and execute the daily transport activity and planning jobs to a high service level ensuring any issues are discussed with customer directly.
Key Responsibilities:
Completion of daily tasks in accordance with the SOP.
Timely response and resolution to customer, origins, destinations, our client, and internal queries.
Support implementation of continuous improvement methodologies to add value to customer account.
Escalate when required to your Manager possible service level failures.
Ensure your Manager is made aware of any issues which impact the customer.
Cross train with other Coordinators to be able to provide support to each other during peak periods and periods of absence.
Ensuring all bookings are issued in line with cut off times, daily receipts completed, manifests completed daily to ensure the smooth flow of the operations.
First point contact for all operational issues and customer queries.
On time and accurate bookings of collections through freight forwarders using the correct mode of shipment in line with the customer requirements.
Monitoring collections and deliveries reporting direct to customer onsite any non-conformances.
Work in line with the SOP to ensure service levels to the customer are upheld.
Maintain and develop close working relationships with the freight service providers.
Resolve issues, analysis and recurrence prevention.
Provide accurate detail to customer and service providers via exceptions, system updates and emails and dealing with queries in a timely manner.
12+ months experience as in import operator/coordinator.
Problem Solving – Ability to identify issues for escalation and suggest corrective action.
Support Change – Ability to support change and suggest ways of development.
Customer focussed – Confident in working with customers on a daily basis.
Team Working – Ensure coherent process and structure is adhered to, whilst demonstrating the relevant initiative and drive to be able to work independently.
Process driven – Capable of following a process thoroughly and identifying ways of improvement.
Excel – Good level of knowledge is preferred.
Good customer service skills.
Strong organisational skills & excellent ability to prioritise workload.
Excellent attention to detail and the ability to investigate issues until resolved.
