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Indoor Account Manager – Slough

Closing Date: 13th July 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for an Indoor Account Manager on behalf of a rapidly growing e-commerce distribution business.

This role would be suited to an individual who loves to build relationships with customers and who has 2-3 years outbound call experience in either B2B or B2C.

There is a competitive salary and car allowance on offer with this role and excellent opportunities for career development and progression.

Our client has engaged with Vidu VIP to carry out the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

Scope of the role:

You will be responsible for developing long-term relationships with a portfolio of customers, connecting with key business executives and stakeholders.

You will be liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our clients solutions according to customer needs. You will manage and develop customer accounts to initiate and maintain long term relationships.

Main Duties:

Develop and maintain strategic long-term trusted relationships with high volume customers to accomplish organic growth and our clients long-term company objectives.

Research key customers wants and needs, serve as contact point for customers and internal teams. Help customers through email, phone, online presentations, screen-share and in person meetings.

Resolve customers’ complaints in an effective and respectful way, gathers, reports and communicate customers’ feedback on service, technology and product.

Monitor and analyse customer’s usage of our clients product, measure, track and analyse key account metrics.

Work closely with the Sales team to onboard and integrate new customers and develop existing customer relationships.

Focus your efforts to meet the needs and/or expectations of internal/external customers.

Communicate effectively with all stakeholders so parties understand the goal and expectations.

Define clear and achievable goals, and collaborate with stakeholders to reach the desirable result.

Maintain a high standard and quality of work. Have the ability to detect problems or bottlenecks and resolve these issues as soon as they come to light.

Skills and experience required

Experience as an Account Manager within the logistics sector would be desirable.

Self motivated and resilient.

High attention to detail and organisation skills.

Excellent negotiation, listening and presentation skills.

Experience in delivering client-focused solutions based on customer needs.

Good problem resolution and decision making skills.

Natural relationship builder with integrity, reliability and maturity.

A proven track record meeting set sales targets, by introducing new customers and retaining existing customers, in addition to looking for new ways to expand customers business. (Increasing share of wallet, value-add, upsell)

Excellent time and project management skills. Ability to manage multiple projects at a time. Always looking to improve inefficient processes.

IT literate.