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£40,000 - £50,000

Key Account Manager Ecommerce & International – National

Closing Date: 13th July 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for a Key Account Manager with experience of Ecommerce and international on behalf of rapidly growing distribution business.

This is an important role within the business, where you will be predominantly responsible for the management and maintenance of the relationships with our clients E-comm and international customers. Managing a portfolio of approximately 50 clients and acting as the central point of contact for those clients in addition to field-based teams, CS and Operations.

Our client has engaged with Vidu VIP to commence the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

In addition to the basic salary there is a £6,000 car allowance, £10,000 bonus paid quarterly, package and excellent opportunities for career development and progression.

Scope of the Role:

You will be responsible for managing our clients key accounts, building and maintaining a long-term relationship with the customers, and maximising potential new revenue streams.

The role will be part of the Sales and Business Development function reporting directly into the Head of Key Accounts and will be subject to specific commercial and activity targets as agreed.

Key Responsibilities:

Focusing on retaining and developing existing clients and generating new business and cross sales within existing accounts.

Act as the key interface between the Customer, Operations, and Finance departments, positioning the role internally and externally as the `key contact’ to ensure excellent customer service and development of the customer relationship.

Implement a time management plan to ensure overall efficiency and effectiveness of portfolio management.

Involvement in all relevant new business meetings and hold responsibility for the effective handover of new clients from the new business team and into Key Account Management.

Liaise closely with Finance colleagues to ensure acceptable customer pricing matrices which provide the necessary returns for the business and work closely with sales colleagues.

Attend client and operational meetings and conference calls as appropriate.

Provide input and support for the forecasting process.

Manage and control the individual Customer tariffs and respond to quotation requests immediately to support securing the business.

Attendance at monthly Sales Meetings and prepared to share monthly performance and activities supporting the commercial plan as required.

Effective use of ‘Salesforce’ database.

Skills and experience required

Previous experience in Account Management, Sales or a customer facing role.

Strong Account Management and relationship building keys is imperative.

An eye for developing the commercial proposition into measurable actions and activities, a persuasive negotiator with a flair for retaining clients in contract, identifying the growth opportunities, selling and cross selling into prospective and existing clients are all essential attributes for the role.

Good relationship builder and communicator across multiple functions, including operations and client services. Concise communication techniques to deliver the correct information to all levels of the business.

Organised and highly efficient. Able to prioritise workload and meet activity KPI’s relating to portfolio management.

Ability to multi task and manage conflicting prioritise and deadlines.

Highly self-motivated, target driven and able to work independently to a consistent high level of output.

A strong problem solver, capable of creating solutions, making decisions, and suggesting recommendations for action.

A Commercial grounding and understanding of the full cost to process services. Ability to act and work upon your own initiative to provide an output which makes commercial sense.

Effective stakeholder engagement and management.

PC literate with the ability to quickly pick up and understand the technical platforms and processes used by the business.