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£40,000 - £50,000 Hybrid

Key Account Manager Ecommerce – London – Hybrid

Closing Date: 20th March 2023

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for a Key Account Manager to be based out of London on behalf of a rapidly growing, technology focused parcel distribution business.

With our client you will get a mix of feeling like you are part of the family, as well as being on an incline towards a more corporate approach. Your value can make a direct impact and your voice will definitely be heard! If you’re looking to take ownership in your next role and be part of a busy team to help grow and achieve the companies future goals, this role will be right up your street.

Our client has engaged with Vidu to commence the initial search.

Our team of dedicated consultant will be your first point of contact when applying for this role.

Scope of the Role:

You will be responsible for the up-sell, value-add and retention of a portfolio of key accounts. Building and maintaining long term relationships and maximising new revenue streams. You will be dedicated to growing the business and facilitating smoother connections between clients and internal executives.

Key Responsibilities:

Educating customers about our clients business solutions.

Analysing consumer needs and developing innovative solutions.

Reaching out to existing accounts and enquire about their changing needs or additional opportunities.

Setting and achieving retention goals for assigned accounts.

Practise effective sales management techniques.

Liaise with clients who express concerns, complaints or issues.

Owning the governance around the relationship with assigned clients, ensuring an open, trusting and productive relationship.

Working effectively with colleagues across all areas of the business and your clients’ businesses.

Appropriately communicating development progress and any issues internally and with clients.

Managing the client’s expectations regarding onboarding new services.

Identifying opportunities to develop accounts by presenting innovative development opportunities and plans to deliver on them.

Working alongside Operations Managers as an ongoing point of contact for your client and Global management team.

Ensuring that all contractual obligations are fulfilled and that reviews are held regularly to ensure contractual compliance.

Skills and experience required

Previous Account Management/Key Account Management experience within the courier and logistics industry.

Solutions focused and passionate about growing existing accounts, with the ability to quickly identify roadblocks and obstacles to increasing business.

Possess an innovative mindset with the ability to suggest tailored solutions to common account problems.

Good relationship builder and communicator.

Excellent presentation skills.

Ability to multi task and manage conflicting priorities and deadlines.

PC literate with the ability to pick up and understand the technical platforms and processes used by the business.

Driving license.