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Key Account Manager – Edinburgh/Glasgow – Hybrid

Closing Date: 30th November 2023

Vidu Group

About this position

Vidu are working on a super exciting opportunity in the search for a Key Account Manager to cover a portfolio of clients across Edinburgh and Glasgow on behalf of the Freight Division of a rapidly growing, half a billion turnover logistics business.

There is a competitive salary on offer, with this role, fully expensed car or car allowance, KPI related bonus, package and excellent opportunities for career development and progression.

If you’re an Account Manager within Freight Forwarding, Parcels or Logistics ready to step your career up a gear into Key Account Management, or you’re already a Key Account Manager ready for change and to have a little more autonomy, this role will be right up your street!

Our client has engaged with Vidu VIP to commence the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

Your Mission:

Reporting directly into the Head of Account Management you be responsible for the achievement of Regional Revenue Budget and Revenue Retention Levels across a portfolio of accounts across allocated depots.

Key Responsibilities:

Ensure that the allotted major customer base exceeds revenue budget by:
Ensure retention and development of the allotted major customer base.

Work with senior reports to create added value in the customer experience.

Work with CS Managers/Supervisors within your allotted region to maximise retention levels and identify business development opportunities.

Build close and effective relationships with a network of contacts within the allotted major customers.

Develop a good working relationship with all departments in our clients Group.

Create a sustainable network of contacts and key individuals within their existing customers, while identifying suitable market growth.

Work with the respective Regional Director, Regional Sales Manager and General Manager to develop short, medium and long term strategies to deliver retention levels within the existing customer base.

Work with the Commercial Team to deliver effective tender responses to specific customer opportunities where necessary

Manage customer relationships relevant to your region, by engaging in personal ownership of the largest customers with the support of the Regional Sales Manager/General Manager.

Effectively qualify all customers’ needs, understand those needs and sell against them appropriately.

Demonstrate strong knowledge of our clients product portfolio and all associated features and benefits and tailor those benefits to the needs of the customer.

Track performance of accounts, opportunity and scope to build and maintain customer relations.

Submit accurate and timely reports.

Attend all regional team meetings and contribute on own individual performance and prepare for manager review meetings.

Attend depot sales meetings – alternate if covering multiple depots.


Achievement of revenue and P&L budgets within your respective region.

Revenue growth within your personal customer base.

Retention of all customers within your customer base.

Profile Reviews all up to date within your personal customer base.

Overdue debt within your own customer base is managed within agreed “threshold” limits.

Skills and experience required

Extensive experience within either the industry or a customer service/sales role.

Excellent presentation and communication skills.

Problem solving abilities; able to facilitate discussions.

Able to travel within the Region and able to work with the minimum of supervision.

Microsoft skills i.e., Excel, Word, Email & PowerPoint.

Results driven, self-confident individual with an ability to empathise with customers at all levels.

Able to work both alone and as part of a team.

Consistent drive and energy, positive attitude.

Flexible and dynamic work ethic.