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£20,000 - £30,000 Office Based

Live Operations Coordinator – Soho, London

Closing Date: 6th February 2023

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for 2 Live Operations Coordinators to be based out of London, on behalf of a fast-growing tech start-up, who would love you to join them their quest in creating the best and most sustainable delivery experience. They are on a mission to make cities greener and healthier, powered by their sophisticated technology platform and crowd-sourced community of couriers. They currently have offices in London, Paris, and Stockholm, and have ambitious expansion and growth plans.

They are looking for new confident members to join their Operations team. As a Live Operations Coordinator member, your shifts will vary through weekends and weekdays,

There is a very attractive and salary and package on offer with these roles and excellent opportunities for career development and progression.

Our client has engaged with Vidu VIP to carry out the initial search.

Our team of dedicated consultants will be your first point of contact when applying for these roles.

Key Responsibilities:

Lead and direct the live daily operations team, acting as the first point of contact for the live support team.

Work closely with our client’s customer service, community coordinator, planner lead and live support team.

Identify areas for operational improvements based on your insights, operational understanding and courier feedback.

Meeting supply and demand – working with the Planner lead and community coordinator to ensure our client have enough couriers in the right place at the right time.

Issue reporting and advanced excel spreadsheets.

Confident in making real-time decisions to mitigate risk and service disruption.

Make sure that live operations are meeting daily KPI targets.

Working closely with Relationship Management to understand client requirements & adapting the daily operations to satisfy clients’ needs.

What our client offer:

A unique opportunity to be a part of a rapidly growing start-up towards a successful, global company.

A work environment that breathes teamwork and a new way of thinking.

A workplace where everyone’s opinion is valued, and the best idea always wins, no matter the position or the role.

Future opportunities to develop within the Operations team.

Currently, work from home, otherwise based in their London Soho office.

Extremely competitive basic salary and the opportunity to invest in stock options and dependent on experience, as well as performance related bonuses.

Benefits package including Vitality Health, Private Medical Insurance, Life Assurance and Income Protection.

Skills and experience required

2+ years experience in the express logistics/courier space or with a high growth, fast-paced tech delivery start-up or scaleup.

Ability to deal with a rapidly changing environment.


Interested and forward-thinking – curious, thoughtful and confident in questioning the status-quo.

You enjoy collaborating and don’t shy away from working with different types of stakeholders.

Tech-ready and a fast learner, ready to adapt and develop.

Flexibility in your mindset to handle the unexpected.