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£40,000 - £50,000 Hybrid

Membership Success Manager – South East England

Closing Date: 20th March 2023

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for a Membership Success Manager for the Exchange division of a rapidly growing logistics business.

If you are a team player au fait with working in a fast paced, dynamic environment and have a proven track record managing successful teams via CRM, in either a Customer Service or Telesales Management role, and you’re ready for a fresh new challenge and adventure with a company offering excellent opportunities for career development and progression, this role will be right up your street!

Our client has engaged with Vidu VIP to commence the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

In addition to the basic salary there is an exceptionally strong incentive structure with OTE of circa £67,000 if your team hit target, 25 days holiday plus statutory, plus subsidised gym membership and package.

Scope of the Role:

Work with the Exchange customer base to ensure they’re receiving the tools and support needed to achieve their goals.

Advise customers on buying decisions and ‘on-boarding’ new users.

Identify, qualify and generate new revenue from designated customers in line with targets set by the company.

Exceed revenue targets from a consultative approach, providing our clients offering as the solution to the needs of a range of customers.

Motivate a team of new business sales specialists to exceed the overall team target.

Sell new Document Exchange memberships through incoming calls, campaigns and self-sourcing.

Key Responsibilities:

Retain, nurture and develop active and new relationships with existing customers and their key decision makers.

Identify growth and referral opportunities to ensure monthly targets are achieved.

Use influencing and relationship skills to build stronger customer loyalty through quality of after sales service.

Execute an agreed contact strategy.

Maintain a strong focus on customers’ needs and their perception of the business. Make the customer the centre of everything you do.

Recruit, develop manage and motivate an office based new business sales team.

Maintain professional telephone standards at all times.


Day-to-day management of customer contact and sales activity qualification against deliverables.

Revenue targets consistently achieved.

Weekly/monthly sales reports.

Sales funnel management and development.

Skills and experience required

Previous experience managing a Sales/Customer Service/Telesales team.

Experienced managing sales/activity via a CRM.

Customer focused – ensuring all customers’ expectations are met/exceeded.

Account management and planning skills.

Problem solving abilities; able to facilitate discussions.

A Genuine Team Player who works well both across functions and at different levels.

Good Communicator who communicates well verbally and in writing.

Goal-oriented with a determination to achieve personal, team and wider team goals.

Target driven and someone who thrives in a clear, simple target-driven environment.

Embraces Change.

Professional, dedicated, passionate.

Very organised, able to prioritise.

Strong communication skills, excellent networking ability and natural communication style.

Excellent listening skills to understand customer problems and then communicate effective solutions.

Professional sales and negotiating ability.

Able to identify and focus on key priorities.


Microsoft XP (Excel, Word, Email, Access, Power Point) plus internal systems.