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Office Based

Operations Coordinator x 5 – Hatfield

Closing Date: 20th February 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for a number of Operations Coordinators to be based out of Hatfield on behalf of an extremely technology focused, globally renowned logistics business.

£30,000-£35,000 basic salary (dependent on experience) plus KPI related bonus structure (15% of annual salary) 25 days holiday plus statutory, pension and excellent opportunities for career development and progression.

Key Activities:

First point contact for all operational issues and customer queries.

On time and accurate bookings of collections through freight forwarders using the correct mode of shipment in line with the customer requirements.

Monitoring collections and deliveries reporting direct to customer onsite any non-conformances.

Work in line with the SOP to ensure service levels to the customer are upheld.

Maintain and develop close working relationships with the freight service providers.

Resolve issues, analysis and recurrence prevention.

Provide accurate detail to customer and service providers via exceptions, system updates and emails and dealing with queries in a timely manner.

Job Purpose:

Duties will include the following key activities:

Manage and execute the daily UK & European transport activity.

Planning jobs to a high service level ensuring any issues are discussed with customer directly.

Completion of daily tasks in accordance with the SOP.

Timely response and resolution to customer, origins, destinations, our client, and internal queries.

In line with the Supply Chain Manager, Planning Manager and Head of Cross border, support implementation of continuous improvement methodologies to add value to the customer.

Escalate when required to your Manager possible service level failures.

Ensure your Manager is made aware of any issues which may impact the customer.

Cross train with other Coordinators to be able to provide support to each other during peak periods and periods of absence.

Ensuring all bookings are issued in line with cut off times, daily receipts completed, manifests completed daily and work load is issued to the Global Service Centre to ensure the smooth flow of the operations.

Skills and experience required

Problem Solving – Ability to identify issues for escalation and suggest corrective action.

Support Change – Ability to support change and suggest ways of development.

Customer focussed – Confident in working with customers on a daily basis.

Team Working – Ensure coherent process and structure is adhered to, whilst demonstrating the relevant initiative and drive to be able to work independently.

Process driven – Capable of following a process thoroughly and identifying ways of improvement.

Freight Forwarding Experience (Road) (Preferred)

Excel – Good level of knowledge is preferred.

Good customer service skills.

Strong organisational skills & excellent ability to prioritise workload.

Excellent attention to detail and the ability to investigate issues until resolved.

Other Information:
Occasional requirement to work UK National Holidays to ensure continuation of service to customer.