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Regional Operations Director – Midlands

Closing Date: 24th July 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment on behalf of one of the worlds most renowned express shipping companies. Our client are seeking a forward thinking and results driven Regional Operations Director to lead and oversee frontline Service Centre operations within the Midlands area.

An extremely competitive salary and package is on offer.

Our client has engaged with Vidu VIP to carry out the initial search process.

Vidu’s dedicated team of consultants will be your first point of contact when applying for this role.

Role Purpose:

As Regional Operations Director you will be required to lead and develop a team of 10 direct reports to ensure that all operational targets relating to service, cost, security and employee satisfaction are achieved whilst overseeing a regional budget of circa £42m.

The successful applicant will be experienced working to KPIs and be able to demonstrate how these have been achieved whilst possessing an excellent knowledge of the express logistics industry.

As a key member of the Operation’s Senior Management team, you will be directly responsible for the development and implementation of strategic operational plans and projects with a clear focus on improving customer loyalty, motivating staff, delivering great service quality and improving network profitability.

Core Responsibilities/Activities:

Hold regular reviews with direct reports to ensure clarity on performance standards and targets. Ensuring specific action plans are agreed relating to Employee Opinion Survey results.

Lead the team through any necessary change programmes and act as a role model for our clients Behaviours and Values (Respect and Results)

Ensure the region is correctly resourced, working alongside the internal Recruitment/HR function to fill key roles and ensure suitable succession plans are in place.

Develop positive and constructive relationships with corporate support functions to ensure successful cross-functional working practices to facilitate implementation of projects, accurate reporting and prompt resolution of customer/operational issues.

Implement Service Level Agreements for all key stakeholders and establish channels for feedback and monitoring.

Ensure effective management of operational facilities and equipment (including fleet, property, supplies and subcontracted services) against pre-defined budgetary and operations performance guidelines.

Assess, develop and implement operational and organisational projects to ensure agreed business benefits are achieved.

Develop best practice solutions and continuous improvement processes to improve service quality, performance and network profitability.

Skills and experience required

Experience within an operational management capacity:

Knowledge and experience of the Express Logistics Industry.

Proven ability to achieve KPIs.

Confident overseeing periods of change and transformation.

A customer focused approach to tasks.

Ability to demonstrate positive leadership attributes.

Operational knowledge of the express logistics field.


Competitive salary.
Company Car/Car Allowance.
Private Medical Insurance.
International career development opportunities.