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£50,000 - £60,000 Hybrid

Senior Key Account Manager – Freight Forwarding – Greater London – Hybrid

Closing Date: 22nd July 2024

Vidu Group

About this position

Vidu are working on a super exciting assignment on behalf of an Award-Winning Freight Management and Supply Chain Solutions Provider, in the search for a Senior Key Account Manager to take charge of their most valued client relationships.

£50,000-£60,000 basic salary (dependent on experience) plus car allowance, KPI related bonus structure, package, staff loyalty scheme and excellent opportunities for career development and progression.

Our client has engaged with Vidu VIP to commence the initial search.

Our team of dedicated Consultants will be your first point of contact when applying for this role.

Your Mission:

Maintain and develop your own client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.

Promote and expand the company’s commercial engagement by strategically planning client touch points and communication schedules to maximise potential for growth in order to generate additional revenues and lead to sustainable growth.

Maintain quality data in CargoWise CRM relating to your allocated accounts in order to provide best-in-class service and visibility. This includes accountability for maintaining rate levels, client intelligence records and ensuring accuracy of client facing data.

Key Responsibilities:

Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded.

Develop and execute strategic account plans to drive revenue growth and maximise profitability.

Focus on retaining, growing and developing existing clients, together with generating new business in line with KPI’s.

Utilise the CargoWise CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.

Establish and maintain client rates in CargoWise, promptly adjusting them to prevent expiration.

Oversee data integrity and promptly alert operations managers to any discrepancies.

Ensure accurate client data management in CargoWise, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at-risk clients.

Set communication schedules and touch points for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews.

Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.

Act as the key interface between the allocated customers and all relevant departments.

Resolve customer issues and complaints promptly to maintain trust and satisfaction.

Proactively assess and validate customer needs, consistently striving to exceed expectations.

Maintain the revenue and gross profit of each account, actively pursuing all additional revenue streams opportunities.

Monitor commercial performance using key metrics and reporting tools.

Understand the value drivers of the business and identify profitable commercial opportunities to grow revenue and market share.

Be on top of industry changes and implement strategic management to navigate transitions effectively.

Represent the company at external events such as networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities.

What our client offer:
A competitive remuneration package.
Hybrid working, allowing you to have a good work/life balance.
Award Winning staff development program offering genuine career development opportunities.
Innovative and agile working environment where opinions and fresh ideas are valued and encouraged.
Staff Loyalty schemes:
Health Care Plan
Enhanced holiday scheme
Cycle to work scheme
Weekly yoga
Going the extra mile award
Gym Discounts
Experience days discounts
Loyalty rewards
Work within an internationally diverse, sociable, dynamic team with a sharp vision and strategy.

Skills and experience required

A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential.

An operational background would be desirable.

Proficient communicator with excellent Interpersonal skills.

Experience in building relationships both externally and internally.

Strong organisation and time management skills to manage multiple accounts.

Self-motivated and result-orientated mindset.

A solid understanding of customer supply chains, particularly within the food sector, is desirable.

Good understanding of the current market and supply chain challenges.

Excellent Tech skills in order to confidently sell our digital supply chain management solution.

Strong strategic thinking skills with the ability to plan long term business growth with top clients.

Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially.