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£40,000 - £50,000

Service Centre Manager – Central London

Closing Date: 13th July 2024

Vidu Group

About this position

Vidu are running an exciting assignment in the search for a Service Centre Manager on behalf of a global provider of world class end to end supply chain services. Our client are looking to engage with talented individuals who are looking to progress within the logistics industry.

Our client have engaged with Vidu VIP to carry out the initial search process.

Vidu’s team of dedicated consultants will be your first point of contact when applying for this role.

This a high profile position where you will have full responsibility for the service centre, the team, the strategic development plans and look for opportunities to improve processes wherever you can.

It’s a role that calls for natural leaders who like to get stuck in and enjoy plenty of responsibility. Therefore if you are ambitious, customer focused, thrive on a challenge, are able to deliver exceptional results and enjoy working as part of a team, this is definitely a company you should be talking to.

The role:

Manage the daily activity of the London Service Centre team.

Provide support, leadership and guidance to all Service Centre staff.

Support the Operations teams with a professional client facing service during the ‘Out of Hours’ period.

Support Sales and Business Development teams to increase revenue and margin in line with budget, monitor their efforts in developing a prospect pipeline.

Provide a clear escalation path for handling client issues and manage these situations effectively.

Develop a strong working relationship with suppliers & potential suppliers. Keep up to date with industry developments, and changes as they occur.

Inform clients about our clients online services.

Experience in a similar role is imperative, as our client needs a candidate who can hit the ground running, who knows the role of a delivery driver, and has what it takes to inspire others and really lead from the front.

You will be responsible for planning and managing all service centre activities and operations – making sure that all drivers and couriers are compliant and the centre is running efficiently.

You will assist in the effective control of the operation, through the proactive management of the shift managers and the team. You will be required to deliver the most cost effective, operational solution within required timescales whilst ensuring total customer and client satisfaction.


Ensure all KPI’s are delivered.
Assist with managing the team and lead change proactively to develop and maintain effective communication channels with all appropriate areas of the business.
Ensure all compliance standards are maintained.
Ensure that the Company security processes are maintained at all times and the control/safekeeping of all company assets are maintained.
Develop and motivate your team.
Adhere to company policies and procedures.

Skills and experience required

Experience of management in a Service Centre role is imperative (ideally Parcels)
Knowledge of Overnight International.
Same day service centre knowledge.
Experienced in running a fleet.
Exceptional management skills.
Excellent numeracy and verbal skills.
Sound PC skills which include knowledge of Microsoft Word and Excel.
Sound understanding of distribution processes.