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£40,000 - £50,000 Hybrid

Service Delivery Analyst – English & Dutch speaking – South East of England

Closing Date: 18th December 2023

Vidu Group

About this position

Vidu are working on a super exciting assignment in the search for an English and Dutch speaking Analyst on behalf of a rapidly growing, super tech focused eCommerce distribution business based in the South East of England.

You will be based 4 days a week in the office and 1 day a week from home.

Our client offer a competitive remuneration package, including free gym membership, private medical care, an employer pension contribution of 5% (based on the employee contributing 5%) in addition to free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch on breakfast on them) Company social events, employee of the month awards (£500 bonus if you win) plus much much more!!!

Our client has engaged with Vidu VIP to commence the initial search.

Our team of dedicated consultants will be your first point of contact when applying for this role.

Your Mission:

Working closely with the Head of Carrier Management, you will play an integral role in the performance and data analysis of our client’s final mile suppliers.

Key responsibilities:

Monitor and manage the performance of the retail courier services in a specific region, identifying areas for improvement and implement corrective action plans when necessary.

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

Forecast volumes through the network and predicted delivery times.

Create and manage end-to-end inter depot’s movements.

Assist the Department on different subjects, covering tasks during holiday’s or absences as and when needed.

Create and implement improvement performance plans when and where applicable.

Liaise with the in-country managers to assess performance, queries and exceptions.

Perform any other related tasks as required.

Skills and experience required

Bilingual – English and Dutch (Essential)

It’s imperative you have Intermediate Excel skills – including V look up, Pivot Tables and manipulation of data.

Experience of Data and trend analysis.

Strong organisational skills.

2+ years’ experience in the logistics/ecommerce industry (Essential)

Personal Skills:
Creative and results-driven mindset.

Detail-oriented with a focus on accuracy.

Excellent communication and interpersonal skills.

Proactive and highly organised.

Strong decision-making ability.

Adaptable and eager to learn.

Analytical mindset with the ability to think outside the box.

Problem solver with a can-do attitude.

In return, you can expect to be given considerable responsibility for implementation, and work closely with a small leadership team where your efforts and success will be noticed.